1848 Waldorf Boulevard, a multi-use veterinary building: Statement on COVID-19
March 26, 2020
New Admittance and Check-Out during COVID-19 (Coronoavirus)
Veterinary care is an essential part of our community and we want to keep our hospital open to continue providing services during this time. We need to work with you and our staff to limit direct contact in order to focus on safety for everyone.
If you are ill and your pet needs services, please call to make arrangements.
If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:
- When you arrive to our hospital, please call your provider (ESO, SFVC, VRCW) from your vehicle.
- When we receive your call, we will check you in and a staff member will come out to your vehicle to discuss your pet's needs outside of the hospital.
- If a procedure is indicated for your pet, they will be escorted into the hospital by a staff member, while you remain in your vehicle.
- Please do not bring other people to your appointment in the event that we deem it necessary for you to enter the building during your pet's care.
- If you need to pick up food or medications for your pet, please call your provider (ESO, SVFC, VRCW) to make arrangments.
- We will do our best to coordinate your visit from outside the hospital, including providing follow-up instructions and receiving payment.
March 14, 2020
We hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our associates a safe environment.
We keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Hand washing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. We provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we insist they stay home.
What do I do if I have been exposed to the coronavirus while my pet needs care?
In order to help us continue to serve pets in need, we ask that clients who have recently traveled to a high-risk region, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not bring themselves or their pets to 1848 Waldorf Boulevard. If your pet is having a medical emergency, please contact VCA Veterinary Emergency Service, (608) 831.1101. UW Veterinary School has decided to close their doors.
If you are ill or have been exposed to COVID 19 and your pet is due for routine care, (orthopedic evaluations, rehabilitation, annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), please call your provider (ESO, SFVC, VRCW) to discuss rescheduling to a later time. If it is determined that your appointment cannot be rescheduled for medical reasons, and your appointment is necessary, we ask that you have a healthy family member or friend bring your pet to the visit.
I am not ill and have not been exposed and my pet is scheduled for a visit or is sick.
If you are not sick and have not been exposed and your pet needs care, we want you to come in. We recommend you follow these simple steps:
- While in the waiting area, maintain distance between you and other clients and pets.
- After checking in with reception, you are welcome to wait in your car. We will optionally text you when we are ready to see your pet.
- Limit the number of people who accompany each pet to the hospital.
- Use a hand sanitizer or the client restroom to wash your hands.
- Respectfully refrain from areas of our hospital marked for employees only.
- If you need to pick up food or medications for your pet, please call and make arrangements.
Where can I get more information on COVID-19?
You can get the latest information from reputable sources such as:
- U.S. Centers for Disease Control and Prevention (CDC): About Coronavirus Disease 2019 (COVID-19)
- Madison & Dane County Public Health: About Coronavirus
- CDC guidelines for healthcare professionals
- World Small Animal Veterinary Association: Coronavirus & Companion Animals Advice
- World Organization for Animal Health (OIE): Q & A on the 2019 Coronavirus Disease (COVID-19)
- American Veterinary Medical Association: about Coronavirus
Please be assured that the businesses of 1848 Waldorf Boulevard are monitoring the situation closely and we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients and our healthcare teams. Do not hesitate to contact us if you have questions or concerns.
Yours in health,
Edinger Surgical Options
Sondel Family Veterinary Clinic
Irongate Equine Clinic
Veterinary Rehabilitation Center of WI
MaraLee Olson Design Studio